Collection & delivery

UK Standard Delivery is available for £3.99 or free on orders over £60 (excluding furniture).

All delivery date options are shown at checkout. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Our couriers deliver between 7am and 9pm. During busy times, we may deliver outside these hours.

To find out if this delivery option is available to your postcode, see FAQ here. You can view your order and access any tracking details in My Account.

UK Nominated Day Delivery is free on all flower orders.

All delivery date options are shown at checkout. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

To find out if this delivery option is available to your postcode, see FAQ here. You can view your order and access any tracking details in My Account.

UK Nominated Day Delivery is free on all hamper and wine orders.

All delivery date options are shown at checkout. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

To find out if this delivery option is available to your postcode, see FAQ here. You can view your order and access any tracking details in My Account.

We’re currently offering UK Standard Delivery on all fashion online orders.

For now, Click & Collect, Next Day Delivery and UK Nominated Day Delivery for fashion and international ordering are unavailable. We’re working hard to resume these services as soon as possible.

We have increased our standard delivery timeframe in order to make sure we can deliver for our customers. All available dates will be shown at checkout.

We’re working hard to resume our popular Click & Collect service as soon as possible.

Customers can place orders with UK standard delivery, with an extended timeframe.

We’re working hard to resume Next Day / UK Nominated Day Delivery for our full range as soon as possible.

Customers can place orders with UK Standard Delivery for fashion with an extended timeframe, and UK Nominated Day Delivery for flowers, hampers and wine.

Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

Fashion | UK Standard Delivery

Unfortunately, we do not currently offer UK Standard Delivery for fashion online orders to the following postcodes:

· All BT postcodes

· All GX postcodes

· All GY postcodes

· All HS postcodes

· All IM postcodes

· All JE postcodes

· All ZE postcodes

Flowers | Nominated Day Delivery

If your postcode belongs to one of the below, your nominated home delivery order will arrive within 48 hours:

· DD10-DD11

· IM1-IM99

· IV1-IV28

· IV30-IV32

· IV36, IV63

· IV40

· IV52-IV54

· KA27-KA28

· KW1-KW14

· KY14-KY16

· PA21-PA28

· PA35-PA38

· PH30-PH39

· PH49-PH50

· PH6-PH26

· PO30-PO41

· TD10-TD14

· TD1-TD8

Unfortunately, if your postcode belongs to one of the below, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

· All BT postcodes

· All GY postcodes

· All HS postcodes

· All JE postcodes

· All ZE postcodes

· AB10-AB25

· AB32-AB38

· AB41-AB45

· AB51-AB56

· AB99

· DB99

· DD6-DD9

· FK18-FK21

· IV41-IV51

· IV55-IV56

· KW15-KW17

· PA20

· PA34

· PA41-PA48

· PA60-PA80

· PH40-PH44

· TR21-TR25

Hampers & Wine | Nominated Day Delivery

For all ambient hampers and wine orders, if your postcode belongs to one of the below, your order will arrive within 48 hours:

· IV21-IV23

· IV26-IV27

· IV40-IV49

· IV51-IV56

· KW15-KW17

· PA20

· PA34

· PA42-PA49

· PA60-PA78

· PA80

· PH40-PH44

Also, if your postcode belongs to one of the below groups, we do not deliver:

· All BT postcodes

· All GY postcodes

· All HS postcodes

· All JE postcodes

· All ZE postcodes

· AB30

· AB32

· AB43

· AB53

· IV21-IV23

· IV26-IV27

· IV40-IV49

· IV51-IV56

· KW15-KW17

· PA20

· PA34

· PA42-PA49

· PA60-PA78

· PA80

· PH40-PH44

· TR21-TR25

· ZE1-3

For all chilled hamper lines, if your postcode is listed below, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

· All BT Postcodes

· All GY postcodes

· All HS postcodes

· All IM postcodes

· All IV postcodes

· All JE postcodes

· All KA postcodes

· All KW postcodes

· All PH postcodes

· All TD postcodes

· All ZE postcodes

· AB31-AB38

· AB41-AB56

· BT0-BT99

· CA95

· DG3-DG4

· CA25-CA27

· EH95-EH99

· EX23

· DG6-DG9

· EX38-EX39

· FK1-FK21

· EX33-EX35

· GU26

· GU33

· G60-G84

· KY14-KY16

· PA20-PA88

· KY9-KY10

· PE35

· PL13-PL14

· PE31-PE32

· PO30-PO41

· SA35-SA36

· PL27-PL35

· SA64

· SY10

· SA41-SA41

· SY17

· SY19

· SY15

· TA24

· TR21-TR25

· SY22

We’ve had to make some changes to the postcodes we’re able to deliver to at the moment. At present, we can only deliver to England, Scotland and Wales.

Orders can only be delivered to one address. You’ll need to place separate orders for items that need to be delivered to different addresses

Yes, you can. You can view all of the available delivery options to your chosen address at checkout.

Please note that orders placed with British Forces Postal Office (BFPO) are expected to arrive within 10-14 working days. Unfortunately, we are only able to track your order as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you'll need to contact them directly for any further delivery updates.

We’re really sorry about that. If you have received any incorrect items, you must inform us within a reasonable period of time. Where possible, you will be asked to return the products to us using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.

If there are issues with products received, customers can request a refund quickly and easily on the Ocado website. You just need to log in, go to ‘My Ocado’, then ‘order’ and select ‘request’ under Refunds.

For any other issues, customers can get in touch with Ocado's Customer Service team by phone, email or live chat by visiting the ‘Contact Us’ page on Ocado's website.

You can check the status of your order and find tracking information at any time in My Account. If you placed your order as a guest, click here for tracking information.

We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 9pm. During busy periods, we may deliver outside of these hours.

Check if the courier has left your delivery in a safe place.

Check if one of your neighbours has received the delivery for you.

Use the tracking number to see if the tracking system has been updated with any information, such as a photo of where it has been left.

If your delivery still cannot be found, please get in contact with our customer services team.

International ordering is currently unavailable. We’re working hard to resume this service for you as soon as possible. We apologise for the inconvenience and thank you for your patience. You can find the answer to your question below:

Start by choosing the local country you wish to ship to – you can select the correct region at the top right of our website. Please note: all products are sold on a delivery duty-unpaid basis, so recipients outside the EU may have to pay import duties, or other taxes. Our local delivery partners may also charge fees for processing import duties. Please consider costs that may be applicable on arrival into the country of your choice, as unfortunately M&S can’t be held responsible for these.

International ordering is currently unavailable. We’re working hard to resume this service for you as soon as possible. We apologise for the inconvenience and thank you for your patience. You can find the answer to your question below:

Varies by market. Please refer to your local market website for more details.

International ordering is currently unavailable. We’re working hard to resume this service for you as soon as possible. We apologise for the inconvenience and thank you for your patience. You can find the answer to your question below:

To place an international order, first select the country you wish to ship using the region selector at the top right of our website. At checkout, you can then enter the delivery address for that country. If you frequently ship to the same international address, you can save it in your account settings under ‘Your account’ > ‘Go to your account’ > ‘Address book’.